Customers can contact Queen B Makeup/kbosso.com via email or the number at our contact page for help regarding returns. All returns require an RMA (Return Merchandise Authorization) number, which can be obtained from our Customer Service center, when returning an order. The customer can request an exchange or a refund, depending upon the item or issues the customer may have, within 14 days from the date of shipment of an order. If the product(s) turns out to be defective (physical damage and/or damage caused by shipper) within 14 days from shipment, the customer can get a replacement of the same item from Queen B Makeup. If a product is damaged in shipping, please take a photo of the damaged package as soon as you receive it, and send that to us, so we can document the damage with the shipping company.

Please note that kbosso.com does not permit the return of or offer refunds for the following products:

• A product that is configured to your specifications, including personalized products.
• Opened or used items. (Note: We cannot guarantee colors or the ingredients used in cosmetics. You may not return an item once you have used it).
• Sale items: all Sale items are final.

We have a team that double-checks your ordered products to make sure they are in perfect condition before they are packed and shipped. In addition to the normal quality assurance checks, all the goods have passed inspection in the warehouse line.

Return Authorization Number

All returns need an RMA (Return Merchandise Authorization) number before returning. You may obtain an RMA number by contacting kbosso.com’s Customer Service center.

Once your RMA is obtained, you should write it on your return package. After shipment, please obtain and inform us of the tracking number. This will enable us to handle your returns more quickly and efficiently.

If you’ve requested a replacement, we will ship your replacement item to you once we confirm your return. Once we have shipped the item out, we will inform you of the tracking number.

If you’ve requested a refund, we will issue the refund once we have confirmed receipt of your return. We will issue you a refund to your original payment method within 48 hours of receiving the returned item.

Return Label

In some special cases, as in a case of problems caused by us, customers have the right to apply for a return label to return the item for free.

If customers don’t apply for a return label before returning an item, but just return it to us and pay the return shipping fee, we cannot reimburse them for the shipping fee.

Once your return label approved, our Customer Service center will create and send it to you via email as soon as possible. Note that this return label also has a time limitation, so once you receive it, please make sure to use it within the specified time frame.

When you receive your return label, download it and print it out, paste or tape it on the package, and ship.

For all returns other than on defective merchandise, return shipping fee must be covered by the buyer.

Defective Items

* Within 14 days from the date of shipment

If your product(s) purchased from kbosso.com turns out to be defective (physical damage and/or damage caused by shipper) within 14 days (from the shipping date), you may return for a replacement. Customers in U.S. may request a Return Label from our Customer Service Center.

Note: For customers who purchase an item and if they would like to return the item, shipping charges are non refundable.

If a reship is requested, kbosso.com will assume the reshipping fee.

Remember to choose the least expensive shipping method with a tracking number to return the product. Please make sure to keep all shipping receipts prior to your issue being resolved.

Unauthorized Return or Rejected Package

Items returned without prior notice to or authorization from kbosso.com can only be refunded 80% of total item value. If you still need the items, you may contact us and we will reship the item to you for additional shipping charges.

Customer should contact kbosso.com Customer Service within 14 days from shipment date when trying to return a product.

Missing an Item (Items missed completely or partially from an order)

Contact kbosso.com if an item(s) goes missing, and we will ship the missing item to you after we check it.

Customer should contact kbosso.com Customer Service within 14 days from shipment date when reporting a missing product.

Reminder: remember to keep the package if the “missing-item” issue happens because kbosso.com may need it to resolve the issue. If customer cannot supply us with the package kbosso.com may refuse to resolve the issue.

Shipped but not delivered

If the status of shipment has not been updated and you still haven’t received the item within 21days of shipment date, kbosso.com will ship a replacement to you.

Under certain circumstances, kbosso.com will take special actions to deal with this issue. These circumstances include: flood, fire, earthquake and other natural phenomena, strikes and acts or actions of governmental bodies.

• All orders are processed within 24-48hrs.
• Our shipping carrier is Fed-ex, UPS, and USPS.

Wrong Item Received

If you have received the wrong item or an item other than what you ordered, you may send it back to kbosso.com. If you do not want to keep the wrong item, customers in U.S. may request for a Return Label from Customer Service Center.

If you’d like to keep the wrong item that you received, you may keep the item and kbosso.com will charge you a discounted price.

Customer Unsatisfied With Item

If you are not satisfied with the product(s) purchased from kbosso.com, you may return it for a refund or exchange within 14 days from the shipping date at your own cost. The product(s) you return must be in the original packaging (all the accessories, including the retail box, manuals and all other items originally included in the product are intact) and the merchandise is in brand new condition, not used, when it reaches us.