Shipping Information

Shipping Confirmation Emails

We will send you a shipping confirmation email when all or part of your order is shipped.   This email is sent after the first UPS scan.  The email will include the UPS tracking number.  You will be sent a shipping confirmation email with a tracking number for every shipment.

Missing an Item (Items missed completely or partially from an order)

Contact if an item(s) goes missing, and we will ship the missing item to you after we check it. Customer should contact Customer Service within 14 days from shipment date when reporting a missing product.

Reminder: remember to keep the package if the “missing-item” issue happens because may need it to resolve the issue. If customer cannot supply us with the package may refuse to resolve the issue.

Shipped but not delivered

If the status of shipment has not been updated and you still haven’t received the item within 21days of shipment date, will ship a replacement to you.

Under certain circumstances, will take special actions to deal with this issue. These circumstances include: flood, fire, earthquake and other natural phenomena, strikes and acts or actions of governmental bodies.

Wrong Item Received

If you have received the wrong item or an item other than what you ordered, you may send it back to If you do not want to keep the wrong item, customers in U.S. may request for a Return Label from Customer Service Center.

If you’d like to keep the wrong item that you received, you may keep the item and will charge you a discounted price.